FAQ

A passport is not required when travelling between countries in the European Union (EU) or the Schengen area; you can use only a valid identity card.
When travelling outside the EU, a passport is usually required as most non-EU countries do not accept an ID card as a valid travel document. Some non-EU countries may also require a visa.
Before travelling, check the travel rules of the country in question and contact the airline or embassy to make sure you know what documents you need for your trip.

The validity of your ID depends on the country you are travelling to and the type of travel.
In the European Union and the Schengen area, an identity card or passport must be valid for the duration of the trip. Although most EU countries do not require the document to be valid for a longer period after the end of your trip, we recommend that it is valid for at least a few months after your return.
For trips outside the EU, the passport is required to be valid for at least another 6 months after you leave the country. This is particularly important when planning a trip to countries such as the United States, Turkey, Thailand, etc. Always check the travel rules of the country you are planning to go to and consult the embassy or airline before travelling to avoid any complications.

It depends on where you are flying to, but all passengers must have a valid passport or ID card. If you are flying outside the EU, you may need a visa for that country and, if you have a medical condition, a doctor's certificate. Please note that your ID must be valid for the duration of your trip. For some countries passport must be valid for at least 6 months after the date of departure. Check all travel documents in advance to avoid any complications at the airport.

Firearms and Non-Firearm Weapons:

• Firearms (pistols, revolvers, rifles, shotguns, etc.)
• Replicas and counterfeit firearms
• Firearm parts (except for sights and aiming devices)
• Air pistols and rifles
• Signal and starter pistols
• All toy guns
• Airsoft and BB guns
• Industrial bolt and nail guns
• Crossbows
• Slingshots
• Harpoons and spearfishing guns
• Humane animal-killing devices
• Stun or shock devices (e.g., cattle prods, electroshock weapons)
• Lighter shaped like a firearm

Sharp and Cutting Weapons (including pointed or edged objects that can cause injury):

• Axes and hatchets
• Arrows and darts
• Ice climbing crampons
• Harpoons and spears
• Ice axes and picks
• Ice skates
• Knives with fixed or automatic blades of any length
• Ritual knives with blades longer than 6 cm, made of metal or durable materials
• Meat cleavers
• Machetes
• Open razors and razor blades (except safety or disposable razors with enclosed blades)
• Swords, sabers, and concealed-blade canes
• Scalpels
• Scissors with blades longer than 6 cm
• Ski poles and trekking sticks
• Throwing stars
• Craft tools that can be used as weapons (e.g., drills, box cutters, saws, screwdrivers, crowbars, hammers, pliers, wrenches, soldering irons)

Blunt Instruments:

• Baseball and softball bats
• Clubs or batons, flexible or rigid (e.g., police batons, truncheons, telescopic batons)
• Cricket bats
• Golf and hockey sticks
• Lacrosse sticks
• Kayak and canoe paddles
• Skateboards
• Billiard/snooker/pool cues
• Fishing rods
• Martial arts equipment (e.g., brass knuckles, clubs, nunchucks, kubatons, fighting sticks)

Explosives and Flammable Materials:

• Ammunition
• Detonators and blasting caps
• Explosives and explosive devices
• Imitation explosives or replicas
• Mines and other military explosives
• All types of grenades
• Gases (e.g., butane, propane, oxygen) and large gas canisters
• Fireworks, signal flares, and other pyrotechnics (including toy gun caps)
• Hazardous matches
• Smoke canisters and cartridges
• Flammable liquids (e.g., gasoline, alcohol, kerosene)
• Spray paint cans
• Turpentine and paint thinners
• Alcoholic beverages over 70% ABV

Chemical and Toxic Substances:

• Acids and alkalis (e.g., liquid electrolyte-filled batteries)
• Corrosive or bleaching agents (e.g., mercury, chlorine)
• Neutralizing or disabling sprays (e.g., pepper spray, tear gas)
• Radioactive materials (e.g., medical or commercial isotopes)
• Poisons
• Infectious or biologically hazardous substances (e.g., infected blood, bacteria, viruses)
• Self-igniting materials
• Fire extinguishers

Ticket refund rules vary from airline to airline, so each case is individual. In most cases, low-cost airline tickets (as opposed to scheduled flights) are not refundable, but can be exchanged for an extra fee. Always read and understand the refund and exchange conditions carefully when purchasing your ticket. Of course, if you have any further questions, please do not hesitate to contact us.

You don't have to, but we recommend that you print or save your low-cost airline boarding pass on your phone in advance - there may be an extra charge for issuing it at the airport. You can print your ticket in black and white, as long as the barcode is clearly visible. You can also save it on your phone. For scheduled flights, an airline staff member will print your ticket for you when you check in at the airport, upon presentation of your ID and visa (only if required). It is important to check 24 hours before your flight whether you have a boarding pass and how to get one (depending on the airline).

The method of check-in depends on which airline you are flying with. In most cases, e.g. when flying with Ryanair or Wizz Air, you can check-in online and there is an additional fee for checking in at the airport. After booking, you will receive instructions on how to check in. Once check-in is complete, your boarding pass will be sent to you by email.

Yes, you can. However, the conditions for changing depend on the rules of the airline you choose and the type of ticket. In most cases, there is an additional fee for this service and the cheapest tickets may have limited or no change options. Please contact us for specific change conditions.

If your flight is delayed for more than 2 hours, the airline must provide you with food, drinks and, if necessary, accommodation and transport. If the delay lasts more than 5 hours, you can choose to get a refund for your ticket. If the delay to your destination exceeds 3 hours, you are entitled to compensation, unless the delay was caused by exceptional circumstances such as weather conditions, security threats or strikes.

Ticket refund rules depend on the specific airline's rules, so each case is individual. In most cases, low-cost airline tickets (as opposed to scheduled flights) are not refundable, but can be exchanged for an extra fee. Always read and understand the refund and exchange conditions carefully when purchasing your ticket. Of course, if you have any further questions, please do not hesitate to contact us.

We will send your ticket to the email address you provide as soon as we receive confirmation of payment.

We will send your ticket to the email address you have provided as soon as we receive your payment confirmation.