Air tickets

Ticket refund rules depend on the specific airline's rules, so each case is individual. In most cases, low-cost airline tickets (as opposed to scheduled flights) are not refundable, but can be exchanged for an extra fee. Always read and understand the refund and exchange conditions carefully when purchasing your ticket. Of course, if you have any further questions, please do not hesitate to contact us.

In this case, you are entitled to these services under the European Union's Regulation EC 261/2004: a refund, an alternative flight or re-routing; care, including food, drink, hotel accommodation, transport to your accommodation and ability to contact others; compensation between €250 and €600, depending on the distance of the flight and the length of the delay, unless you were informed in advance of the delay or offered a similar alternative flight.

If your flight is delayed for more than 2 hours, the airline must provide you with food, drinks and, if necessary, accommodation and transport. If the delay lasts more than 5 hours, you can choose to get a refund for your ticket. If the delay to your destination exceeds 3 hours, you are entitled to compensation, unless the delay was caused by exceptional circumstances such as weather conditions, security threats or strikes.

In this case, the airline must provide you with an alternative: a refund or an alternative flight. You can also claim compensation ranging from €250 to €600, depending on the distance of the flight and any delays.

Please contact us immediately. The possibility of correcting data (e.g. name, document number, etc.) depends on the airline's policy - in some cases it can be corrected free of charge or for a fee. However, there are situations where it is not possible to change any information.

Yes, you can. However, the conditions for changing depend on the rules of the airline you choose and the type of ticket. In most cases, there is an additional fee for this service and the cheapest tickets may have limited or no change options. Please contact us for specific change conditions.

The ability to change data (e.g. name, document number, etc.) depends on airline policy. In most cases, there is a fee for this service, and on low-cost airlines, changes may be limited or not possible at all. Please contact us to discuss the options and conditions for changing your details.

Yes, the data you enter is completely secure. We use SSL (Secure Socket Layer) encryption technology, which ensures that all the information you provide, such as personal and payment details, is encrypted and transmitted securely over the internet. SSL encryption prevents third parties from accessing your data and prevents unauthorised appropriation or interception.

Both an e-ticket and a boarding pass or voucher are the same digital document stored in an airline's reservation system and confirm the purchase of a flight. Print or save the low-cost airline ticket on your phone in advance and present it at the airport. In most cases, for scheduled flights, an airline staff member will print out the ticket when you check in with your ID.

Print or save your low-cost airline ticket on your phone in advance, as there may be an extra charge for issuing it at the airport. You can print your ticket in black and white, as long as the barcode is clearly visible. If you do not receive your ticket, please contact us. You cannot collect your ticket from the agency.

Yes, it can. The price of a ticket usually increases as the number of seats on the plane decreases or as the date of the flight approaches. Prices can also rise due to increased demand or specific dates such as holidays or the holiday season. We recommend that you buy your tickets as early as possible to avoid price increases.

Yes. This is the normal airline service charge that you will see when you start purchasing your ticket.

For compensation, you should contact the airline directly, which has established procedures for filing claims. If the airline does not respond or does not accept your claim, you can contact the responsible authorities, such as the State Office for Consumer Protection or the European Consumer Centre, which will help you to resolve compensation issues under EU Regulation 261/2004. You can file a complaint about EU airline services with the European Consumer Centre at the State Office for Consumer Protection, A. Goštauto g. 12, Vilnius, 01108 Vilnius Municipality, Lithuania, tel. +370 5 262 6760.

Your rights as an air passenger are protected by the international Montreal Convention and EC Regulation 261/2004. This European Union law provides protection if your flight is cancelled, delayed or you are denied boarding. The Regulation applies to flights departing from or arriving in EU countries.
For flights outside the EU, your rights depend on the country from which the flight is departing and local laws or international agreements that protect air passengers.

Yes, of course. To receive an invoice, please tick the box indicating that an invoice is required at the time of ticket purchase and enter the required information. We will send an invoice with the names of the passengers to the email address you have provided after confirmation of payment.

If you have not received your ticket, please contact us immediately.

We will send your ticket to the email address you have provided as soon as we receive your payment confirmation.

Choose the payment method that suits you best:

• Bank transfer;
• via the banking system;
• by credit card;
• Paypal; Apple Pay; Google Pay; Paysera.

We recommend that you choose a faster payment method than bank transfer, as in the latter case we will not receive the money immediately and we will not accept a copy of the bank transfer as proof of payment.

Yes, you can, but only for scheduled airline flights. Please note that if you buy by phone, fares may be higher than if you book online with "Tagoo Flights".

Yes, you can. The most important thing is that you enter the exact and correct details of the person you are buying the ticket for at the time of purchase.

We will send your ticket to the email address you provide as soon as we receive confirmation of payment.

Tagoo Group, UAB
Company code: 306391313
VAT payer code: LT100016401216
Bank account number: LT817300010180361174
Bank code: 73000