Flights

The method of check-in depends on which airline you are flying with. In most cases, e.g. when flying with Ryanair or Wizz Air, you can check-in online and there is an additional fee for checking in at the airport. After booking, you will receive instructions on how to check in. Once check-in is complete, your boarding pass will be sent to you by email.

You don't have to, but we recommend that you print or save your low-cost airline boarding pass on your phone in advance - there may be an extra charge for issuing it at the airport. You can print your ticket in black and white, as long as the barcode is clearly visible. You can also save it on your phone. For scheduled flights, an airline staff member will print your ticket for you when you check in at the airport, upon presentation of your ID and visa (only if required). It is important to check 24 hours before your flight whether you have a boarding pass and how to get one (depending on the airline).

Check-in deadlines vary from airport to airport, so make sure you check them and stick to them. Generally, airport check-in closes 45 minutes for European flights and 60 minutes for international flights before the flight time on your ticket. Some airlines close check-in 60 or even 75 minutes before the flight, so it is important to check this information and not to compare it with the rules of the airlines you have flown before.

If you bought your tickets through Tagoo Flights, click on the link you received in your email with your payment confirmation and enter your passenger details. Once we have received this, we will check you in for your flight and send you your boarding passes 24 hours before your flight. Please print or save your boarding passes on your phone. If you forget or lose your tickets, airline staff will print them for an additional fee.

We recommend arriving at the airport at least 2 hours before your flight. Please note that for European flights, check-in closes 45 minutes before the flight departure time, and for international flights 60 or even 75 minutes before the flight time on your ticket. Passengers who check in late will not be allowed on board. For large international airports, especially those with more than one terminal, it is recommended to arrive 3 hours before the flight. Also consider the journey time to the airport, which can vary considerably depending on the time of day.

If you have checked in online and have your boarding pass printed or saved on your phone, you can safely proceed to the security checkpoint. If you are travelling on a scheduled flight and do not have a boarding pass, go to the check-in desk of the airline organising the flight. Here you will be checked in for your flight, issued with a boarding pass and informed about your luggage.

If you already have a boarding pass, when you arrive at the airport, you should register your luggage at one of the check-in desks, and then proceed directly to the security checkpoint. We recommend arriving at the airport at least 2 hours before your flight. Please note that check-in closes 75 - 40 minutes before the scheduled flight, depending on the rules of the airline. Passengers who arrive late for check-in will not be allowed to board.

The ability to change your details (e.g. name, document number, etc.) depends on the airline's policy. In most cases, there is a fee for this service and on low-cost airlines, changes may be limited or not possible. Please contact us for more information.

This depends on the airline's rules. Some airlines include meals in the ticket price, others allow you to order food and drinks on board. For long-haul flights, meals are usually included in the ticket price, and passengers may have several meals. You can always take your own snacks on board. Alcoholic beverages brought by passengers are not allowed on board.

Each flight operator chooses the entertainment according to the nature of the journey and the length of the flight, so you won't be bored! On short flights, you can read the airline magazine, shop in the in-flight store, or participate in a lottery. On long-haul flights, you can usually watch films, TV shows, listen to music or play games using the screen in front of your seat.

The use of electronic devices in flight is subject to airline regulations. Devices with radio transmitters (e.g. mobile phones) can interfere with navigation systems and you will not be able to use them. Other devices (e.g. tablet, MP3/MP4 player, scanner, etc.) can be used except during take-off and landing. We always recommend that you check with the airline staff or cabin crew for exact rules.

Ticket refund rules vary from airline to airline, so each case is individual. In most cases, low-cost airline tickets (as opposed to scheduled flights) are not refundable, but can be exchanged for an extra fee. Always read and understand the refund and exchange conditions carefully when purchasing your ticket. Of course, if you have any further questions, please do not hesitate to contact us.

If you have purchased your tickets with Tagoo Flights, please contact us as soon as possible. Depending on the type of ticket, it may be possible to get on another flight for an additional fee or to change the flight date. Low-cost airlines do not usually offer refunds, but for scheduled flights, they may offer exchange alternatives. If you are already at the airport, it is always advisable to deal with the airline on the spot to find a quicker solution.

In this case, you are entitled to the following services under Regulation EC 261/2004 of the European Union: a refund, an alternative flight or a re-routing; care, including food, drink, hotel accommodation, transport to your accommodation and possibility to contact people.

If your flight is delayed for more than 2 hours, the airlines must provide you with food, drinks and, if necessary, accommodation and transport. If the delay lasts more than 5 hours, you can choose to get a refund for your ticket.

In this case, the airline must give you an alternative: refund your ticket or offer you an alternative route. You can also claim compensation ranging from €250 to €600, depending on the distance of the flight and the possible delay.

For compensation, please contact the airline directly, which has established procedures for filing claims. If the airline's representatives do not respond or do not accept your claim, you can contact the responsible authorities, such as the State Office for Consumer Protection or the European Consumer Centre, which will help you to resolve your compensation issues under EU Regulation 261/2004. You can file a complaint about EU airline services with the European Consumer Centre at the State Office for Consumer Protection,
A. Goštauto g. 12, Vilnius, 01108 Vilnius Municipality, Lithuania, tel. +370 5 262 6760.

Turbulence (also known as air distraction) is a natural weather phenomenon that can be caused by different airflows, storms or flying over mountainous areas. Although turbulence can be unpleasant, it is usually not dangerous. If you feel turbulence, stay calm, fasten your seat belt and follow the crew's instructions to avoid injury.

"Tagoo Flights" collaborates with a wide range of airlines, which includes low-cost, regular and charter airlines. Get to know our main partners:

Low cost airlines

• "Ryanair"
• "Wizz Air"
• "Norwegian"
• "EasyJet"
• "Vueling"

Regular airlines

• "AirBaltic"
• "Lufthansa"
• "Finnair"
• "LOT Polish Airlines"
• "SAS Scandinavian Airlines"

...and more than 400 other airlines.
 

Not all airlines are equally reliable, but most international and well-known airlines meet strict safety standards. The European Commission has published lists of airlines that are banned or restricted in the EU because of safety concerns. This list includes airlines that cannot operate in Europe, while the second list includes airlines that are subject only to certain restrictions. These lists are regularly updated and published in the European Union's official publications. Make sure you are using the latest version of the list before you buy a flight.

To have a smooth and enjoyable journey on the plane, both you as a passenger and the airline as a carrier must be aware of and respect certain responsibilities. Here are the most important ones:

Passenger Responsibilities

• The passenger must be aware of the basic rules, such as: flight times, baggage restrictions, prohibited items, and claims procedures.
• The passenger must also arrive at the airport on time, have the necessary and valid travel documents and keep them until the end of the journey, and comply with the security and behavioural rules set by the airline during the flight.

Obligations of airlines

• Airlines must inform passengers about flight times, check-in rules, baggage requirements and all conditions.
• They are also responsible for loss, damage or delay of baggage.
• Airlines must provide passengers with free assistance, including meals, accommodation and compensation, in the event of cancellation or delay.

If the airline fails to meet its obligations, the passenger has the right to lodge a complaint with the organising airline and receive a reply within 2 months at the latest. If you have not received a reply within the time limit, you can file a complaint about EU airline services with the State Consumer Rights Protection Office, A. Goštauto g. 12, Vilnius, 01108 Vilnius Municipality, Lithuania, phone +370 5 262 6760.

Yes, you can, but we recommend that you have a doctor's note (also known as a "Pregnant Person's Eligibility to Fly Form") if:

• you are less than 4 weeks from your due date
• the pregnancy is complicated
• previous births have been complicated

According to airline rules, pregnant women are not allowed to fly after 36 weeks of pregnancy

This form is a medical certificate confirming that a pregnant woman is fit to fly. It is required for pregnancies of 28 weeks or more and must include:

• the date of the flight and the flight number;
• the weeks of pregnancy;
• confirmation that the pregnancy is progressing without complications;
• a doctor's confirmation that the woman is fit to fly;
• the doctor's signature and stamp.

To obtain this certificate, the expectant mother must consult her doctor, who will assess her medical condition and the progress of her pregnancy. The certificate should be issued shortly before the flight to ensure that the information is up-to-date and complies with travel safety requirements.

We recommend an escort for passengers with reduced mobility, who are not independent or who pose a risk (to themselves or others). Such passengers must be accompanied by a physically strong person over 16 years of age who can assist them during the flight.

Yes. For an additional fee, you can book an escort service for a child who is travelling alone without parents, guardians or other accompanying persons. In this case, your child will be met and cared for by airline staff during the flight until he/she is met by his/her parents, guardians or a legally authorised adult. Please note that not all airlines offer an escort service, so please contact us for more information.

No, because under EC Regulation 1107/2006, you are entitled to free assistance at all European airports. The most important thing is that you inform the travel agent at least 48 hours before your flight that you need assistance. If you need constant care (e.g. help with eating or taking your medication), the airline may require you to be accompanied by a carer. Although EU Regulation 1107/2006 only applies to flights to and from European airports, many other countries have similar rules in place to ensure assistance for this type of passenger.