Terms and Conditions of Service Ordering
1. These Terms and Conditions of Service Ordering establish the rights and obligations of the Passenger entering into a Passenger Transportation Agreement for the purchase of air transportation services via the online platform www.tagoo.lt, the terms and conditions of service purchase and payment, the responsibilities of the Ticket Seller and the Passenger, and other provisions related to the purchase of services on the online platform www.tagoo.lt.
2. The ticket seller under these booking conditions is understood to be Tagoo Group, UAB, legal entity code 306391313, registered address Vašingtono a. 1-66, LT-01108 Vilnius, website address www.tagoo.lt, e-mail info@tagoo.lt, tel. +370 700 11001, which is not an air carrier or tour operator and which acts as an intermediary in the conclusion of a Passenger Transport Agreement for a separate flight or a flight included in an organized tourist trip.
3. Passenger is understood to mean a natural person who is transported under a Passenger Transport Agreement.
4. A passenger transport contract is understood to mean a contract for air transport services or a contract that includes air transport services, including a contract where the transport consists of two or more flights operated by the same or different air carriers. Under this contract, the air carrier undertakes to transport the passenger by aircraft to the destination at the agreed
time to the destination, and if the passenger has checked in baggage, to transport the baggage to the destination and deliver it to the person entitled to receive it in accordance with the rules of the air carrier operating or intending to operate the flight, and the passenger undertakes to pay the established fee for the service and, if baggage has been checked in, for the carriage of baggage.
5. The beneficiary under these booking conditions is understood to be the person using the booked services together with the person who booked them (Passenger).
6. In the context of booking these services, the ticket seller is not a tour operator and does not organize or carry out organized tourist trips as understood by Article 6.474 of the Civil Code of the Republic of Lithuania and the Law on Tourism of the Republic of Lithuania. The ticket seller is also not the actual or contracting air carrier, but only acts as an intermediary in the conclusion of the Passenger transport contract.
7. The Passenger orders the desired flight service on the Ticket Seller's online platform www.tagoo.lt by paying the flight price and service fee. The Passenger assumes full responsibility for the correctness and accuracy of the data provided in the order submitted to the Ticket Seller. Payments are made at the time of booking via the online platform www.tagoo.lt or through the payment institution chosen by the Passenger to the Ticket Seller's bank account. If the price of the services specified in the order or part thereof is not paid, the order shall become invalid. The Passenger confirms that he/she is aware that the number of seats offered at the flight price is limited and may not be available at the specified price. The order is not confirmed until you receive a confirmation letter. Until payment is received, the ticket price may change, so it is recommended to make the payment as soon as possible.
8. The passenger must familiarize themselves with the route they have chosen and must have the necessary personal documents for the flight. If the air carrier decides to change the departure and/or arrival airport, the passenger must arrange their own transportation from one airport to another.
9. Tickets for low-cost airlines (Ryanair, Wizzair, Easyjet, Monarch, Vueling, Norwegian, etc.) sold on the online platform www.tagoo.lt are not connecting tickets, but separate (independent) tickets for the selected route. In this case, each airline is only responsible for the execution of its own flight. During the transfer, the Passenger must collect and re-register their baggage independently. If the air carrier announces a flight cancellation, change or delay and the Passenger who has purchased several tickets misses the connecting flight, neither the ticket seller nor the air carrier shall be liable for any loss incurred by the Passenger and/or the inability to use the flight ticket. This means that ticket changes, refunds, or other alternatives in the event of a delay or flight cancellation apply to each ticket separately.
10. The rules for changing flight ticket dates and names, refunds, travel with infants and children, baggage, and transportation of non-standard items are set by the specific air carrier. When booking a ticket, the Passenger must familiarize themselves with the rules of the selected air carrier, the ticket fare, and the flight conditions.
11. When booking an airline ticket, the Passenger must follow the instructions of the reservation system and respond to e-mail notifications. If the Passenger does not receive all the information necessary for the flight, confirmation of the reservation, payment terms, etc., they must immediately contact the Ticket Seller by phone.
12. Passengers who have not received their tickets at the specified time must immediately contact the Ticket Seller by email: info@tagoo.lt, at least 20 hours before the flight. If the request is made less than 20 hours before the flight, the Ticket Seller and the air carrier shall not be liable for any additional costs incurred by the Passenger.
13. Once the Passenger has purchased a ticket, the air carrier's rules shall immediately come into effect.
14. If the air carrier cancels, delays, or changes a flight, the service fee paid to the Ticket Seller shall not be refunded to the Passenger.
15. If the air carrier cancels or changes a flight and the Passenger does not use the money-back guarantee service, the money-back guarantee service fee shall not be refunded to the Passenger.
16. The Ticket Seller does not organize the purchased services and is not responsible for their quality. Any claims regarding the air carrier's services may be submitted exclusively to the actual air carrier.
17. The ticket seller undertakes to immediately inform the Passenger if the components of the purchased services change, the procedure for their implementation changes, or the purchased services cannot be performed, as soon as it becomes aware of this.
18. The Passenger assumes all risks related to the possession of documents required to travel to the destination, and the Ticket Seller shall not be liable for the lack of such documents and/or their non-compliance with the requirements. The Passenger undertakes to familiarize themselves with the procedures and conditions for obtaining visas, exchanging currency, and crossing state borders.
19. The Passenger, as the main party to this contract, must inform other Beneficiaries that the services are provided only under these terms and conditions and that all Beneficiaries must comply with them.
20. The online platform www.tagoo.lt contains links to other websites. The ticket seller is not responsible for the content, security, or relevance of other websites.
21. The Passenger has the right to cancel a confirmed booking at any time in accordance with the terms and conditions set by the actual air carrier. The cancellation of the booking takes effect from the moment of its announcement. If the Passenger cancels a confirmed booking, the service fee is not refundable to the Passenger. The Passenger does not have the right to cancel a confirmed booking in accordance with Article 6.228 10 of the Civil Code of the Republic of Lithuania, i.e. the Passenger does not have the right to cancel a contract concluded remotely or outside of business premises within 14 days.
22. The rights of the customer are protected by the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection of the Republic of Lithuania, other laws and subordinate legislation, and these terms and conditions.
23. Claims regarding improperly provided/unprovided flight services may be submitted exclusively to the actual air carrier.
24. Claims regarding improperly provided/unprovided services by the Ticket Seller must be signed by the person submitting the claim and submitted, together with documents substantiating the claim, by email to info@tagoo.lt or by registered mail to the following address: Tagoo Group, UAB, Vašingtono a. 1, Vilnius. Claims shall be examined in accordance with the procedure established by the laws of the Republic of Lithuania.
25. You can submit a request/complaint regarding a product or service purchased on our online platform to the State Consumer Rights Protection Authority, Vilniaus g. 25, 01402 Vilnius, by email at tarnyba@vvtat.lt, tel. +370 5 262 67 51, website www.vvtat.lt (also to the territorial divisions of the State Consumer Rights Protection Authority in the counties) or fill in the request form on the EGS platform http://ec.europa.eu/odr/. By using the online platform www. tagoo.lt confirms that they have thoroughly familiarized themselves with the terms and conditions provided and understand all of their provisions, and have informed other Passengers-Beneficiaries that travel services are booked only in accordance with the rules set out in these terms and conditions and that all passengers are required to comply with them.
26. Please note that in the case of refunds (when buyers request chargebacks through their bank), according to the rules of payment systems, the refund is made (the merchant tagoo.lt is responsible for making the refund).
27. Any dispute, disagreement, or claim arising from or related to these Rules, their violation, termination, or validity shall be finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.
If you have any questions or concerns, please contact us by phone at +370 700 11001 (Mon–Fri 8:00 a.m.–6:00 p.m.) or by email at info@tagoo.lt (Mon–Sun 9:00 a.m.–6:00 p.m.).
Basic conditions of carriage
1. These basic conditions of carriage and the ticket issued to the passenger confirm the contract of carriage concluded between the carrier and the passenger.
2. Carriage and other services provided by the carrier are also subject to the carrier's approved fares, conditions, and rules set out in the specific Air Carrier's rules (General Conditions of Carriage for Passengers and Baggage) published on the website www.tagoo.lt.
3. The carrier undertakes to take all measures to ensure that the passenger and baggage are transported according to the schedule. The flight time specified in the schedule may be changed by the carrier without prior notice. Passengers must check the departure time according to the carrier's schedule before the day of departure. If necessary, the carrier may, without prior notice to the passenger, provide the services of other carriers: change the aircraft or the stopovers specified in the ticket, or combine flights. Passengers traveling to or from airports in the European Union have the rights set out in Regulation (EC) No. 261/2004 of the European Parliament and of the Council of February 11, 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
4. Checked baggage shall be delivered to the person presenting the baggage claim tag. If baggage is lost, destroyed, damaged, or impaired during carriage, claims shall be submitted to the carrier in writing no later than 7 days after the date of receipt of the checked baggage or the date on which the baggage should have been received. If the baggage is delivered later than expected, claims shall be submitted to the carrier in writing no later than 21 days from the date of receipt of the checked baggage. The carrier's approved air carrier rules may specify other terms and conditions for submitting claims. In such cases, the passenger must follow the rules of the specific Air Carrier.
5. Passengers must arrive at the airport in time to submit all flight documents and arrive at the boarding gate on time. Passengers should normally arrive at the airport at least two hours before their flight so that they have enough time to check in and go through border and customs control. Check-in times may vary at different airports: the check-in deadline is indicated on the ticket and/or in the carrier's schedule. If no time is specified, passengers must check in for their flight no later than 40 minutes before the scheduled departure time. The flight cannot be delayed due to late passengers. The carrier has the right to refuse to carry passengers who are late for check-in or late for boarding.
6. When checking in for a flight, passengers must have the necessary travel documents (identity card, passport or other identity document valid for the entire journey), visas for the countries they are traveling to, visas, vaccination certificates, as well as other documents (if such documents are required by the laws of the respective country) and keep them until the end of the trip. All travelers to countries with which the Republic of Lithuania has not concluded special treaties or agreements stipulating otherwise must have a valid passport with them. In some cases, it is possible to travel abroad with an identity card, but only to countries with which the Republic of Lithuania has concluded special agreements or treaties. A list of countries that recognize Lithuanian identity cards as valid for travel is available on the website of the Ministry of Foreign Affairs. If a passenger fails to comply with the obligation to have the necessary travel documents, the carrier has the right to refuse to transport them. If, due to the passenger's inadequate travel and/or other necessary documents, the migration service of the relevant country does not allow the passenger to enter the territory of the destination country, the passenger (including those who are deported) shall be liable for all direct and indirect costs incurred by the carrier as a result.
7. When the passenger's destination or stopover is not in the country of departure, air transport is subject to the Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal in 1999 Convention for the Unification of Certain Rules for International Carriage by Air (hereinafter referred to as the Convention), signed in Montreal in 1999, if these countries are parties to the Convention. The Republic of Lithuania has ratified the Convention. The Convention provides for limited liability of the carrier for damage resulting from the death or injury of a passenger, for damage resulting from delay in the carriage of passengers, and for damage resulting from the destruction, loss, or delay of baggage. Air transport is also subject to the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed in Warsaw on October 12, 1929, the 1955 Hague Protocol for the Unification of Certain Rules Relating to International Carriage by Air signed in Warsaw on October 12, 1929, and Regulation (EC) No. 889/2002 supplementing Council Regulation (EC) No. 2027/97 on air carrier liability in the event of accidents.
8. Under the provisions of the Convention, the carrier is liable for the death of or personal injury to a passenger if the accident that caused the death or injury occurred on board the aircraft or during boarding or disembarking. However, the carrier shall not be liable for such damage when it exceeds 100,000 Special Drawing Rights (SDR) per passenger (Special Drawing Rights, SDR) for each passenger, if it proves that the damage was not caused by the negligence or other wrongful act or omission of the carrier, its servants or agents; or that the damage was caused solely by the negligence or other wrongful act or omission of a third party.
9. In accordance with the provisions of the Convention, the carrier shall compensate for actual damage resulting from the destruction, loss, or damage of checked baggage, if the incident that caused the destruction, loss, or damage occurred on board the aircraft or during any period in which the carrier was responsible for the checked baggage. The carrier's liability for the destruction, loss or delay of baggage shall not exceed 1131 SDR per passenger. These limitations may be waived only by prior declaration of the higher value of the baggage and payment of an additional fee. For further information on other limitations of liability imposed by the carrier for the carriage of certain items by air, please contact the carrier.
10. Information on the carrier's charges for excess baggage and baggage dimensions can be found in the Air Carrier's Rules.
11. Your checked baggage must not contain fragile, perishable, or valuable items, such as: money, keys, glasses, cameras, video cameras, and other valuable electronic or technical devices and their accessories, computers, telephones, mobile phones, electronic device battery chargers, jewelry, precious metals, precious and semi-precious stones, musical instruments, valuable works of art or artworks, medicines, medical documents, securities or similar valuable items, business documents or items, passports or other identity documents, or samples thereof. The carrier shall not be liable for these items if the passenger, despite this warning, carries the aforementioned items in their checked baggage.
12. In addition to the items specified in point 11, the following items are also prohibited in hand luggage:
12.1. pistols, firearms – any items that can or appear to be capable of firing a projectile (e.g., shotguns; air pistols; pellet guns; bolt-action rifles; catapults; harpoons and spears; humane animal killing devices; fire extinguishers; signal pistols; starting pistols; exact replicas or imitations of firearms; various toy weapons; components of firearms (except telescopic sighting devices and optical sights); small-caliber pistols; Taser weapons; electric shock devices used to drive livestock; electric shock devices; lighters that resemble firearms in shape; concealed and disguised firearms);
12.2. pointed weapons and sharp objects – pointed and sharp objects that can be used to cause injury (e.g., axes and hatchets; arrows and darts; crampons; ice axes and ice picks; skates; knives with fixed or folding blades of any length; knives, including ceremonial knives, with blades longer than 6 cm, made of metal or other materials, but strong enough to be considered potential weapons; meat cleavers; open razors; swords; scalpels; scissors with blades longer than 6 cm; ski poles; swords and spears; throwing stars; craft tools that can be used as pointed or sharp weapons: drills, box cutters, pocket knives, all types of saws, screwdrivers, crowbars, hammers, pliers, wrenches, etc.);
12.3. blunt instruments – any blunt object that can cause injury (e.g., baseball bats; clubs; hoes; small baseball bats; cricket bats; golf clubs; ice hockey sticks; rackets; billiard, American and English billiard cues; martial arts equipment);
12.4. explosive or highly flammable substances that may be used to carry out acts of unlawful interference (e.g., ammunition (ammunition); explosive capsules; blowtorches; detonators and igniters; explosives and explosive devices; gas and gas containers; grenades; fireworks; signal flares of any kind; lighter fluid; mines and other explosive devices for military use; slingshots; gasoline and diesel fuel; exact replicas or imitations of explosive substances or devices; smoke charges or cartridges; toy gun capsules; turpentine and paint thinners);
12.5. chemical and toxic substances that may be used to carry out acts of unlawful interference (e.g., acids, chlorine, and bleaching agents; neutralizing spray gases, pepper and tear gas, acids in aerosol containers, etc.).
13. Restrictions on carry-on baggage when transporting spare lithium batteries. Spare lithium batteries, such as rechargeable batteries for laptops and DVD players and AA-size lithium batteries, may only be carried in carry-on baggage.
14. The following items are prohibited in both carry-on and checked baggage:
14.1. compressed gases (flammable, non-flammable, and toxic), such as tear gas, gas lamps, oxygen, gas cylinders, butane gas for refilling hair care products and lighters;
14.2. corrosive substances, such as acids, alkalis, mercury, batteries filled with liquid electrolyte;
14.3. explosive substances, such as ammunition (ammunition), signal flares, fireworks;
14.4. Oxidizing substances, such as bleaching agents;
14.5. Radioactive or highly magnetized substances;
14.6. Toxic and infectious substances;
14.7. Improperly packaged items, unless a warranty card has been issued;
14.8. items whose carriage is prohibited by law, government or regulatory regulations issued by the countries or states from, to or over which the items are to be transported;
14.9. items that cannot be loaded onto a passenger aircraft due to their size and/or weight;
14.10. items with a strong odor;
14.11. food products that may damage other baggage;
14.12. samples or kits may contain prohibited items, so information about the contents is required to ensure that the samples or kits can be transported as baggage.
15. Requirements for the carriage of liquids:
15.1. liquids must be in separate containers not exceeding 100 ml;
15.2. Containers must be placed in a single transparent, resealable plastic bag with a capacity of no more than 1 liter.
15.3. One bag per passenger.
15.4. Liquids include gels, pastes, lotions, mixtures of liquids and solids, and the contents of airtight containers (e.g., toothpaste, hair gel, drinks, soups, syrups, perfumes, shaving foam, aerosols, and other products of similar consistency).
16. Aviation security personnel may refuse to allow a passenger carrying an item they deem suspicious to enter a restricted area or the passenger cabin of an aircraft, or refuse to transport such an item as checked baggage. Neither the travel agency nor the carrier is responsible for such decisions.
Information about the Company: UAB Tagoo Group, a legal entity of the Republic of Lithuania, legal entity code 306391313, registered office address Vašingtono a. 1-66, LT-01108, Vilnius, Republic of Lithuania, website address www.tagoo.lt, email info@tagoo.lt, tel. +370 700 11001.
Airline rules:
- Aegean Airlines carrier rules
- Aer Lingus carrier rules
- Air Astana carrier rules
- Air Canada carrier rules
- Air Caraibes carrier rules
- Air China carrier rules
- Air Europa carrier rules
- Air France carrier rules
- Air Malta carrier rules
- Air Mauritius carrier rules
- airBaltic carrier rules
- American Airlines carrier rules
- Austrian Airlines carrier rules
- Avion Express carrier rules
- Bangkok Airways carrier rules
- British Airways carrier rules
- Brussels Airlines carrier rules
- Bulgaria Air carrier rules
- Cathay Pacific carrier rules
- China Airlines carrier rules
- China Eastern Airlines carrier rules
- Condor carrier rules
- Croatia Airlines carrier rules
- Czech Airlines carrier rules
- Delta Airlines carrier rules
- Easyjet carrier rules
- Egypt Air carrier rules
- El Ai Israel Airlines carrier rules
- Emirates carrier rules
- Ethiopian Airlines carrier rules
- Etihad carrier rules
- Finnair carrier rules
- Freebird Airlines carrier rules
- GetJet carrier rules
- Hahn Air carrier rules
- Iberia carrier rules
- Icelandair carrier rules
- Juneyao Airlines carrier rules
- KLM Royal Dutch Airlines carrier rules
- LOT Polish Airlines carrier rules
- Lufthansa carrier rules
- Norwegian Air carrier rules
- Oman Air carrier rules
- Pegasus Airlines carrier rules
- Philippine Airlines carrier rules
- Qatar carrier rules
- Royal Jordanian carrier rules
- Ryanair carrier rules
- SAS carrier rules
- Singapore Airlines carrier rules
- SriLankan Airlines carrier rules
- Swiss Airlines carrier rules
- TAP Portugal carrier rules
- Tarom carrier rules
- Thai Airlines carrier rules
- Tunisair carrier rules
- Turkish Airlines carrier rules
- Ukraine International Airlines carrier rules
- United Airlines carrier rules
- Uzbekistan Airways carrier rules
- Virgin Atlantic carrier rules
- Wideroe carrier rules
- Wizz Air carrier rules
Terms and conditions updated on 28 January 2025.
